Policies
Important information about shipping, returns, warranty, and privacy
Shipping Policy
Delivery Times
UK Standard Delivery: 2-3 business days (£14.99)
UK Express Delivery: Next business day (£24.99)
International Shipping: 5-10 business days (£14.99)
Free Shipping
Free UK shipping on orders over £100
Processing Time
Orders are processed within 1-2 business days
Returns & Exchanges
Return Period
30-day return period from delivery date
Condition Requirements
Items must be in original condition with all packaging
Custom or personalized items cannot be returned
Return Process
Contact us at [email protected] to initiate a return
Return shipping costs are covered by the customer unless item is defective
Warranty
Coverage Period
2-year manufacturer warranty from purchase date
What's Covered
Manufacturing defects and movement malfunctions
Water resistance failure under normal use
What's Not Covered
Damage from misuse, accidents, or normal wear
Damage from unauthorized repairs or modifications
Scratches on case, bracelet, or crystal
Privacy Policy
Information We Collect
Personal information provided during purchase or account creation
Order history and preferences
Website usage data through cookies
How We Use Information
Process orders and provide customer service
Send order updates and shipping notifications
Improve our website and services
Data Protection
We use SSL encryption to protect your data
We never sell or share personal information with third parties
You can request data deletion by contacting us
Questions About Our Policies?
If you have any questions about our policies or need assistance with your order, our customer service team is here to help.